Delivery & Returns

Delivery Charges

  • Free delivery on orders over €50
  • €2.99 delivery fee on orders under €50
  • Delivery available across Ireland and Northern Ireland
  • We do not ship outside these regions at this time

Delivery Times

We partner with DPD for fast, reliable delivery.
  • 97% of orders arrive next working day once shipped. A small number may take a second working day
  • Occasionally, depending on location or courier schedules, delivery may take 2–3 working days
  • Orders received before 12 p.m. (Mon–Fri) are normally collected the same day
  • Orders placed after 3 p.m. Friday are collected on Monday, ETA - Tuesday/Wednesday
  • We pack 7 days a week and ship Monday–Friday
A tracking ID will be emailed once your order is dispatched. You can track orders anytime at tracking.dpd.ie.
Please note: We do not offer Click & Collect.

Address Accuracy

All orders are delivered to the shipping address entered at checkout. Your billing address will not be used for delivery, so please double-check that your shipping address and Eircode are correct before completing your order. Accurate details help ensure your parcel reaches you without delay.
If an incorrect address is provided, our team will do everything we can to help:
  • We’ll try to arrange a collection from the incorrect address
  • If successful, we can redirect the parcel to you (a collection fee applies)
  • If the parcel can’t be retrieved, we’re unfortunately unable to issue a refund

Damaged or Incorrect Deliveries

If your item arrives damaged, broken, or if you receive the wrong product, we’ll arrange a collection and return at no cost to you. Once the item is received back in our warehouse, we’ll contact you to organise either a replacement or a refund—whichever you prefer.
To report a damaged, defective, or incorrect item, please email orders@petfooddepot.ie or call our team at 01 452 7015, and we’ll take care of the rest.

Exchange or Return Your Unwanted Purchase

Your satisfaction is important to us, and we understand that sometimes a product just isn’t the right fit — maybe the size isn’t right, your pet doesn’t take to it, or you’ve simply changed your mind. You’re welcome to return the item for an exchange or a refund, as long as it is new, unused, and in its original packaging.
For change-of-mind returns, a collection fee applies, and this cost is usually deducted from your refund. If the return is due to our mistake — such as receiving the wrong item, a damaged product, or any issue that originated on our end — no return fee applies, and we’ll arrange the collection at no cost to you.
Once your return arrives with us, we check that the item is in perfect merchandising condition: new, unused, and in its original packaging. Refunds are processed within 2–3 working days after inspection, and the funds typically appear in your bank within 3–5 working days, depending on your bank.
If you ever need help with a return, our team is only an email or phone call away — we’re always happy to assist.

Customer Support

If you need help, our team is here to assist:

Please Note:

We will not be liable or responsible for any failure to perform or delay in the performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”). A 'Force Majeure' Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disasters; the impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; the impossibility of the use of public or private telecommunications networks.
 
For more information, please visit our Terms & Conditions page